Frequently Asked Questions

A collection of frequently asked questions about my design resources and website. I've tried to cover everything, but if your question isn't answered here please send me a message and I will be happy to help.

What software do I need to use your products?

I try to include .png, .jpg and .pdf equivalents to any Illustrator or Photoshop files, but this is not always possible. For example, in the case of logo templates the files need to be editable (e.g. used in a program like Illustrator or Photoshop) so that customers can add their own text and details.

To make use of all of the features and options in my products I recommend you have access to one or more of the following:

  • Adobe Illustrator
  • Adobe Photoshop
  • Affinity Designer

Please make sure you read through the product descriptions before you make a purchase. While I will always try to help out if you are having technical issues, I can't offer refunds if you did not read the product requirements and you don't own or have access to the relevant software. Everything you need is listed on each product description.

Do I need an account to purchase a product or download a freebie?

Nope, you don't need to have an account to make a purchase or download a freebie. However, I recommend you make an account (either before or during the checkout process) simply because it means that I can offer you better customer support should you run into a problem on the site, or if I needed to get in touch with you about a technical issue.

I know that these days we all have a gazillion accounts floating around online and I understand it can be frustrating. Ultimately it is up to you! But just to note, any personal information you provide on the Account Registration form is treated in the strictest confidence and adheres to my Privacy Policy.

I can't find the product download link!

You can access your downloads in your My Account area and I recommend checking there first. You will be sent a confirmation email when you make a purchase or download a freebie (with an account or not) and the download link will also be included in this email. Keep a safe copy of this email especially if you have checked out without setting up an account.

Remember to check your Spam folder in your email account. Customers have reported that their order confirmation was sent there first. If this is the case mark this email as "Not Spam" to prevent it from happening in the future.

Once you have made a purchase you can to re-download the product as many times as you like, so don't panic if you accidentally delete it from your computer.

If you're still having problems finding your download link, send me an email and I will send you an alternative link. This will likely be a private Dropbox link, and you will still need to manually download the file to your computer before you can use the product.

Why do some products come as multiple downloads?

This is because some of my products are large files due to the amount of content. For example, if a product contains social media graphics and editable .PSD files, the product folder will be big and will probably need to be split into multiple parts. There are two reasons why I split files:

  • Smaller files are easier to download and are less likely to timeout if there is an Internet connection blip on your end. This way you can download them at your own leisure.
  • WordPress has a file size limit of 65MB.

Some product have quite a few parts (for example, Celestial Beauty Design Resources has 8 parts to download) but so far I have not found a way to avoid this. I'm sorry for any inconvenience!

If I make a purchase, will I receive a product in the post?

My products are digital downloads (including the printables) meaning you will not receive a physical product in the post. Once you have made your purchase or clicked to download a freebie, you will be provided with a download link. Clicking the link will download a .zip file to your computer, usually in the location where all of your new downloads are stored.

All products are ready for immediate download and use on a computer.

What about when you update a product? / How do I access product updates?

Buyers get free lifetime updates on any products purchased or downloaded. If I expand or update a product I will notify you through email, promoting you to re-download the product(s) so that you have the newest version. Make sure emails from J. Oliver Designs are marked as "Not Spam" so you don't miss them.

I will also announce product updates on the blog or via my Instagram.

Can I copyright your design resources? / If I purchase a Commercial or Extended Commercial License do I own the copyright to your design resources?

No you cannot copyright the products on this website, even if you have bought a license to use them. I still retain the rights to the original resources in their unedited form.

If you purchase a Commercial License or an Extended Commercial License you can create your own products using these resources, providing they are combined with other resources to make a unique design (e.g. you are not simply re-selling my artwork on its own). Because these products are available for anyone to buy and use, you cannot copyright them as they are in their raw form or in any bundles sold through this website or any other venues.

Please see the License Agreement for information on the different license types.

I don't have a PayPal account. Can I still purchase a product?

Yes, you can still purchase a product even if you don't have a PayPal account. Follow the PayPal link during checkout and you will be taken to the PayPal sign-up page. At the bottom of the login box there is an option to "Pay by debit or credit card" - select this and follow their instructions. You do not have to sign up for a PayPal account if you don't want to.

If you have any problems with your PayPal credit / debit card payment, double check to make sure you don't already have an account with them.

You might also find that there are some limitations depending on your country.

Can I use these resources in a logo design for a client / company?

Yes, you can! If you purchase the Commercial License (see the License Agreement) you can use my graphics in your logo and branding projects. As per my License Agreement you cannot share my resources in their raw form with any third parties (i.e. not you) or create designs that could allow my resources to be extracted by a third party (e.g. sharing the original unexpanded Illustrator file).

Some of my products include premade logo templates. All you have to do is replace the placeholder text with your own text or brand name.

Licensing works a little differently if you make end products for sale (e.g. if you make branded t-shirts using my designs). Check the License page for more info.

Can I sell designs using your resources on Print On Demand websites?

Yes, you can, but you have to make sure that you combine my resources with other graphics to create a unique end product. The end product must be significantly different to the original item you bought from this site, meaning you cannot simply put one of my vector icons on a t-shirt and sell it. What you can do is combine one of my vector icons with other graphics and create a new, unique composition which you can then sell as your end product.

Re-selling my resources as they are on any POD site violates my License Agreement.

Can I share or sell items created using your freebies?

Unfortunately, no. You can use any items labelled free or freebie for your own personal use, but you cannot sell, repost or share them with others (the best way to share a freebie with your friends is to point them to my website. It really helps me with my reach and who knows - they might find other stuff they like!).

Do you do client work / bespoke projects?

I am occasionally available for bespoke design work, though this depends on my free time, the size of your project and its requirements, and your timescales. The best thing to do is to contact me and tell me about your project. Make sure to be as specific as you can and tell me your budget. A ballpark figure is fine.

I tend to be selective with client projects; they have to be something I can really get behind for me to invest the time as this is time spent away from my shops. I lean toward the creative / crafting / making industries (e.g. a cake maker, or a jeweller, or an independent woodworker) because these are a better fit for the type of client work I offer.

Are you available to write a guest blog for my site?

I am available for guest blogging providing it's related to my niche (design resources, creativity, vector design - basically, anything you find on my site or on my social media). Please drop me a message with your details and a link to your blog/site.

Do you accept guest blogs on your website?

Possibly. ๐Ÿ˜Š The best thing to do is get in touch with me and tell me about yourself and why you think your content is a good fit for J. Oliver Designs. I only accept guest blog posts from people who are active in my industry (illustration and design) and whose content would be beneficial for my readers.

I made something using your resources. Can I show you?

Yes! I love to see how people use my resources and I'm thrilled when people find them useful. Drop me a link via email or tag me on social media and I will check out your work. ๐Ÿ˜Š