Frequently Asked Questions

Here you will find some frequently asked questions about J. Oliver Designs. If your question isn't covered on this page, please send me a message and I will be happy to help.

What software do I need to use your products?

For the most part I try to include .png, .jpg and .pdf equivalents to any Illustrator or Photoshop files. But this is not always possible. For example, in the case of logo templates the files need to be editable (e.g. used in a program like Illustrator or Photoshop) so that my customers can add their own text and embellishments.

To make use of all of the features and options in my products I highly recommend you have one or more of the following:

  • Adobe Illustrator
  • Adobe Photoshop
  • Affinity Designer

I always advise that you read carefully through the product specifications and information before you make a purchase. While I will always try to help out if you are having technical issues, I can't offer refunds if you did not read the product requirements and you don't own or have access to the relevant software.

Why do I need an account to purchase a product or download a freebie?

I insist on new customers creating an account to download products and freebies so that I can get in touch in the event of a technical issue, or more helpfully assist you if you have problems with the site.

Any personal information you provide on the Account Registration form is treated in the strictest confidence and adheres to my Privacy Policy.

I can't find the product download link!

You should be able to access your downloads in your Account area and I recommend checking there first. You will be sent a confirmation email when you make a purchase or download a freebie and the download link will also be included in this email. Once you have made a purchase, you are able to re-download the product as many times as you wish, so don't panic if you accidentally delete it from your computer.

If you are still having problems finding your download link, send me an email and I will send you an alternative link. This will likely be a private Dropbox link, and you will still need to manually download the file to your computer before you can use the product.

If I make a purchase, will I receive a product in the post?

My products are digital downloads (including the printables) meaning you will not receive a physical product in the post. Once you have made your purchase or clicked to download a freebie, you will be provided with a download link. Clicking the link will download a .zip file to your computer, usually in the location where all of your new downloads are stored.

All products are ready for immediate download and use on a computer.

What about when you update a product? / How do I access product updates?

If you have purchased a product from this site, then you are entitled to free updates on that product for life. Whenever I expand, edit or update a product (this is almost always to improve it or offer more value) you will be notified. You can then re-download the product so that you have the newest version available.

I will always announce product updates on the blog or via my Instagram.

Can I copyright your design resources? / If I purchase a Commercial or Extended Commercial License do I own the copyright to your design resources?

No you cannot copyright the products on this website, even if you have bought a license to use them. I still retain the rights to the original resources in their unedited form.

If you purchase a Commercial License or an Extended Commercial License you can create your own products using these resources, providing they are combined with other resources to make a unique design (e.g. you are not simply re-selling my artwork on its own, or in a manner that would make it easily extractable by someone else). Because these products are available for anyone to buy and use, you cannot copyright them as they are in their raw form, as individual elements or as a bundle sold through this website or any of my shops.

Please see the License Agreement for information on the different license types.

I don't have a PayPal account. Can I still purchase a product?

You can absolutely still purchase a product even if you don't have a PayPal account. When you go to go to pay for a product, you will still be taken to the PayPal payment page, but if you look below the login boxes there should be an option to "Pay by debit or credit card" - select this and follow their instructions. (You do not have to sign up for a PayPal account if you don't want to.)

If you have any problems with your debit or credit card payment through PayPal double check to make sure you don't already have an account with them. There could also be some limitations depending on what country you are in.

Can I use these resources in a logo design for a client / company?

You can indeed! If you purchase the Commercial License (see the License Agreement) you can use my graphics in your logo and branding projects. Occasionally I create products that include premade logo templates, where all you have to do is replace the placeholder text with your own brand name.

Licensing works a little differently if you make end products for sale (e.g. if you make branded t-shirts using my designs). Check the License page for more details.

Do you do client work / bespoke projects?

I am occasionally available for bespoke design work, though this depends very much on my free time, the size of your project and its requirements, and your timescales. The best thing to do is to contact me and tell me about your project. Make sure to be as specific as you can, and let me know your budget (a ballpark figure is fine).

Just to note, I tend to be selective with client projects and they have to be something I can really get behind for me to invest the time and energy that will be required. I lean toward the creative / crafting / making industries (e.g. a cake maker, or a jeweller, or an independent woodworker) and feel that these are a better fit for the type of client work I offer.

I made something using your resources. Can I show you?

Sure! Drop me a link via email or tag me on social media and I will check out your work. I love seeing how my products are used and I'm really thrilled when people find them useful. 😊